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Special Assistance

Let your airline know well in advance if and what kind of special assistance you may require to help to keep travelling stress-free. When you arrive in the airport, speak to the check-in personnel to make sure everything is ready for you and that they have made a note of all of your needs specified while booking the ticket.

Before the flight

Let your airline know if you:

  • Need help with your luggage
  • Need assistance boarding and exiting the aircraft
  • Use a battery-powered wheelchair
  • Suffer from hearing loss and need personal information
  • Travel with guide dogs
  • Use portable oxygen devices

NB! Different airlines may have different policies and requirements. Get in touch with your airline or travel agent to make sure you know everything you need to know before you book your flight.

If you need to travel with an oxygen device, please inform your airline of the make and model. While most airlines allow oxygen devices to be used on-board, there might be exceptions.

When booking connecting flights or a journey that would require you to fly with different airlines or use different aircrafts, make sure that all airlines involved are aware of your needs. We recommend you check that the devices, batteries and other medical equipment you require are allowed on all legs of your journey before you book your flights.

Contact the check-in desk as soon as you arrive at the airport to confirm that they’ve accounted for all of the requirements you listed when booking your ticket.

At the Airport

Should you require help or assistance in the Kuressaare Airport parking lot, please phone us within 1,5 hours of your flight on (+372) 453 0313. If required, we can bring a wheelchair to the parking lot. Once you’ve reached the airport terminal, visit the check-in desk of your airline and make sure that they have prepared for all the requirements you made while booking your flight.

Service standard for Passengers with limited mobility

Kuressaare Airport will offer any and all assistance to passengers with reduced mobility as quickly as possible, even if special assistance service was not pre-booked.

If you are, or are travelling with, a passenger with reduced mobility, we recommend you inform the airline at least 48 hours before your scheduled departure. Your airline or travel agent will inform the airport 36 hours before the flight or as soon as they are notified if less than 36 hours.

Download Regulation (EC) No 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

Pregnant Passengers

If you are pregnant, please let your airline or travel agent know before booking your flight: different airlines have different policies and requirements for pregnant passengers.

  • When purchasing your flight tickets, you may have to present a pregnancy card or other similar medical document.
  • If you are 34 to 35 weeks pregnant at the time of travel, you need to travel with and present a pregnancy card issued by a doctor no more than 10 days before your flight. It must state clearly the current duration of your pregnancy and confirm that you are allowed to fly.
  • Maximum flight duration for any part of the journey cannot exceed 4 hours.
  • You are not allowed to fly after the 36thweek of pregnancy: make sure your return flight is scheduled accordingly.

Minors travelling alone

Children aged 12 or above are usually allowed to travel alone. If required, airport and airline staff will make sure that the trip is stress-free and smooth for your child.

Most airlines provide an Unaccompanied Minor Service (UMNR) where the airline will take responsibility for a child aged 5-11 boarding the aircraft and being delivered to the destination. If you would like to use the UMNR service, please notify your airline well in advance. For most countries, written parental consent containing the travel details (when, from where and where to the child travels, parental information and contact details) is sufficient for a child travelling alone. However, there are countries that require notarised parental consent from both parents. Should you have any doubts, please review the immigration requirements of your destination countries.

Additional information about travelling with children is available at the homepage of Ministry of Foreign affairs.

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